Fitzsimmans, James A. <br/><br/>
Service Management  operation, strategy, information technology 

 - 15th 
 - New Delhi  Tata McGraw Hill  2006 
 - 606 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.3  / FIS