Fitzsimmons, James A. <br/><br/>
Service Management  Operation , Strategy , information technology 

 - 4th 
 - USA  McGraw Hill  2004 
 - 587 
<br/><br/><label>ISBN: </label>72823739 
<br/><br/><label>Subjects--Topical Terms: </label><br/>service industries ---Management
<br/><br/><label>Dewey Class. No.: </label>658  / FIS