000 00414nam a2200157Ia 4500
008 231217s9999 xx 000 0 und d
041 _aEnglish
082 _a658.3
_bFIS
100 _aFitzsimmans, James A.
245 0 _aService Management
_boperation, strategy, information technology
250 _a15th
260 _aNew Delhi
_bTata McGraw Hill
_c2006
300 _a606
650 _aManagement
942 _cBK
999 _c18035
_d18035